Frontier Communications Parent Stock

Frontier Communications Parent, Inc. (Frontier), together with its subsidiaries, provides communications and technology services.

The company offered gigabit speeds to 2.9 million broadband subscribers in 25 states as of December 31, 2023. The company is building critical infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling secure high-speed connections.

In 2023, the company advanced its purpose of Building Gigabit America and made substantial progress in executing on the company's four key strategic priorities: build fiber, sell fiber, improve the customer experience, and simplify operations.

As of December 31, 2023, the company had approximately 6.5 million total locations passed with fiber, and more than doubled the company's fiber footprint since the company started the company's build in 2020. The company's build plan is solidified by multi-year agreements with key labor and equipment partners.

Customers

The company delivers communications and technology services to consumer and business customers.

Consumer

The company's consumer customers are residential customers in single or multi-family units. The company provides broadband, video, voice and other value-added services and products to the company's consumer customers over both fiber and copper-based networks.

Business

The company's business customers include larger enterprise customers, small and medium businesses ('SMB'), and wholesale customers.

Larger Enterprise: These customers consist of Fortune 1000 companies, companies with multiple locations, large government entities, educational institutions, and non-profits.

Small and Medium Business: These customers consist of single location and smaller multi-location companies, as well as mid-sized government entities, educational institutions, and non-profits.

Wholesale: These customers are often referred to as carriers or service providers and use the company's network facilities to provide services to their customers. The company's wholesale customers include local, long distance, wireless, cable and other carriers. These companies need to access locations within Frontier's footprint to offer their services. Wholesale customers buy both voice and data services to supplement their own network infrastructure.

Services

The company offers a broad portfolio of communications and technology services for consumer and business customers. These services are offered on either a standalone basis or in a bundled package based on individual customer needs.

Data and Internet Services: The company offers a comprehensive range of broadband and networking services. The principal consumer and SMB services the company provides are broadband internet and related value-added services. Larger enterprise business services include a complete portfolio of ethernet services, dedicated Internet, software defined wide area network ('SDWAN'), managed Wi-Fi, traditional circuit-based data services, and optical transport services. These services are all supported by 24/7 technical support and an advanced network operations center. The company also provides wireless broadband services (via unlicensed spectrum) in select markets utilizing networks that the company owns or operates.

Voice Services: The company offers voice services, including data-based voice over internet protocol ('VoIP') and unified communications as a service ('UCaaS'), long-distance and voice messaging services, to consumer and business customers in all the company's markets. These services are billed monthly in advance. Long-distance service to and from points outside the company's operating properties are provided by interconnection with the facilities of other carriers. The company's long-distance services are billed in advance for unlimited use service and billed in arrears for usage-based services.

Video Services: The company provides video services under the Frontier TV brand in portions of California, Indiana, Texas, Florida, Connecticut, North Carolina, South Carolina, Illinois, New York, and Ohio. The company also offers satellite TV video service to its customers under various agency relationships with satellite providers and Over the Top ('OTT') video through partnerships with OTT video providers.

Access Services: The company offers a range of access services. The company's switched access services allow other carriers to use the company's facilities to originate and terminate their local and long-distance voice traffic. These services are generally offered on a month-to-month basis and the service is billed primarily on a minutes-of-use basis. Switched access charges are based on access rates filed with the Federal Communications Commission ('FCC') for interstate services, and with the respective state regulatory agency for intrastate services.

Advanced Hardware and Network Solutions: The company offers its SMB and larger enterprise customers various hardware and network solutions utilizing cloud functionality, including end-to-end solutions like cloud managed services and Managed Wireless LAN. The company offers third-party communications equipment tailored to their specific business needs through partnering with other providers.

Bundles: The company also provides packages of services. These packages permit customers to bundle their products and services, including voice service, video, and broadband services, as well as other value-added services and product offerings.

Network Architecture and Technology

The company's local exchange carrier networks consist of host central office and remote sites, primarily equipped with digital and Internet Protocol switches. The outside plant consists of transport and distribution delivery networks connecting the company's host central office with remote central offices, and ultimately, with the company's customers. The company owns fiber optic and copper cable, which have been deployed in the company's networks and are the primary transport technologies between the company's host and remote central offices, and interconnection points with other communication carriers.

The company has expanded and enhanced its fiber-optic and copper transport systems to support increasing demand for high bandwidth transport services. The company's core fiber network is being upgraded to support up to 400 Gbps. The company routinely enhances its networks and upgrade with Internet protocol transport and routing equipment, reconfigurable optical add/drop multiplexer transport systems, passive optical networks, ultra-high speed digital subscriber line broadband equipment, and VoIP switches. These systems support advanced services, such as ethernet, dedicated Internet, VoIP, and SDWAN.

The company connects to households and business locations in the company's service territory using fiber-optic, copper, or wireless technologies. In some cases, the company provides direct fiber into a residence (fiber-to-the-home) or business premise. In other cases, a location is served with a combination of fiber and copper. The company provides data, video, and voice services to customers over both architectures. Additionally, the company provides service using fixed wireless broadband and which is deployed for some business ethernet services.

Regulatory Environment

Some of the company's operations are subject to regulation by the FCC and various state regulatory agencies, often called public service or utility commissions.

History

The company was founded in 1935. It was incorporated in the state of Delaware in 1935. The company was formerly known as Citizens Communications Company and changed its name to Frontier Communications Corporation in 2008 and then to Frontier Communications Parent, Inc. in 2021.