Conduent Stock

Conduent Incorporated delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for clients and the millions of people who count on them.

The company leverages cloud computing, artificial intelligence (AI), machine learning, automation and advanced analytics to deliver mission-critical business process solutions.

As a pioneer in global business process outsourcing, the company delivers deep expertise across a wide range of industries globally in both the commercial and public sectors. Each day, Conduent's solutions and services interact in the lives of millions of people in many ways — from safer, more seamless commutes that reduce congestion to streamlined benefits enrollment, digital payments, customer experiences and government healthcare claims.

The company’s commercial portfolio includes leading solutions in attractive growth markets, including customer experience management, business operations, healthcare and human capital solutions. In 2023, the company managed approximately 2.3 billion customer service interactions, captured and classified 5.4 billion documents, and supported millions of employees with HR services.

The company serves a substantial portion of the public sector, providing market-leading transportation and government offerings, such as smart mobility solutions that seamlessly connect travelers and digital benefit payments that constituents depend on every day. The company’s transportation portfolio includes Road Usage Charging, Transit, Curbside Management and Public Safety solutions. The company processes nearly 13 million tolling transactions every day while helping to reduce congestion and greenhouse emissions through all-electronic tolling and other technology solutions.

The company’s government portfolio includes digital payments, child support payments, government healthcare and eligibility and enrollment solutions, helping to ensure efficient Medicaid healthcare claims processing and delivery of benefits to the most vulnerable populations.

With approximately 59,000 associates globally as of December 31, 2023, the company is dedicated to its clients' success. The company continues to be recognized for its commitment to fostering a culture of belonging and respect for diversity, equity and inclusion.

Strategy

Through its dedicated associates, the company delivers mission-critical services and solutions on behalf of businesses and governments, creating valuable outcomes for its clients and the millions of people who count on them. The company focuses on delivering outcomes across three critical dimensions: Growth, Efficiency and Quality. The company’s strategy is designed to deliver shareholder value by identifying process efficiencies.

The company continues to optimize sales training, processes and account management to strengthen client and prospect relationships to gain more selling opportunities both with new clients as well as greater share of wallet with existing clients, expanding new logo sales significantly year over year including a large transportation win in Australia. The company continues to augment its portfolio of services and solutions with innovative technology capabilities, including cloud, data analytics, automation tools, AI and machine learning capabilities to create differentiated, high-value solutions for its clients and to enable greater penetration of attractive market segments. The company continues to identify ways to reduce costs and deliver solutions more efficiently. The company’s clients depend on stable, high-quality service delivery.

Segments

The company operates through three segments: Commercial, Government, and Transportation.

Commercial

Commercial segment provides business process services and customized solutions to clients in a variety of commercial industries. Across the Commercial segment, the company operates on its clients’ behalf to deliver mission-critical solutions and services to improve efficiencies and enable revenue growth for its clients and better experiences for their consumers and employees.

Government

Government segment provides government-centric business process services to the U.S. federal, state, local and foreign governments for public assistance, healthcare programs and administration, transaction processing and payment services. The company’s solutions in this segment help governments respond to changing rules for eligibility and increasing citizen expectations.

Transportation

Transportation segment provides systems, support, and revenue-generating solutions to government transportation agency clients. The company delivers mission-critical public safety, mobility and digital payment solutions that streamline operations, increase revenue and reduce congestion while creating safe, seamless travel experiences for consumers while reducing impact on the environment.

Service Offerings

Commercial

The company’s technology-led solutions and services include Customer Experience Management (CXM), Business Operations Solutions (BOS), Healthcare Claims and Administration Solutions and Human Capital Solutions (HCS).

Customer Experience Management

The company delivers a full range of omni-channel customer contact services and customer communications, including customer care, technical support, loyalty management, and outbound and inbound sales. The company creates better experiences across the customer lifecycle through a variety of channels, including social media, chat, email, voice and virtual agent to help customers where and how they want to engage. Through omni-channel communications, automation, and analytics, as well as labor efficiencies, the company helps its clients to reduce costs, enable scale and drive revenue growth and efficiencies. The company serves marquee clients across multiple sectors, including financial services, health and life sciences, logistics, retail, technology and telecom, travel, and hospitality sectors. The CXM business generally generates income on a per call, per agent, or per percentage of sales made basis.

Business Operations Solutions

In its BOS business, the company helps its clients transform business processes and drive efficiency, automation and scale across essential business functions. The company streamlines mission-critical operations through its deep industry experience, understanding of its clients’ operations and the latest technology solutions, to improve security, performance and accuracy and enable revenue growth, while enhancing the end-user experience. The company’s portfolio of solutions spans automated document and data management, payments processing, finance, accounting and procurement, and financial industry solutions. The company generates revenue in a variety of ways within this business, including per item handled, time and materials, and per service such as postage, web portal hosting or data storage.

Healthcare Claims and Administration Solutions

On behalf of the healthcare and casualty insurance industries, the company delivers administration, clinical support, bill review and medical management solutions across the health ecosystem to reduce costs, increase compliance and enhance utilization, while improving health outcomes and experiences for members and patients. The company’s solutions span: trials, sales, access, and adherence for pharmaceutical clients; medical bill review, claims processing, care integration, subrogation and payment integrity solutions for managed care companies; and workers compensation medical bill review, intake mailroom/data capture and medical management services for claims payers and third-party administrators. Through its solutions provided to pharmaceutical clients, the company generates revenue either based on a per employee, per transaction basis or a per resource per hour basis. Through its workers compensation and medical bill review services, the company generates revenue on a per click and outcome basis. Through its medical bill review, claims processing, and payment integrity solutions provided to managed care companies, the company generates revenue on a per member per month basis for use of its platform, as a percentage of what it collects for the provider, or a monthly or annual fee.

Human Capital Solutions

The company provides services to support its clients' employees at all stages of their employment from on-boarding through retirement. The company’s solutions span Benefits Administration Solutions, Human Resources (HR) and Payroll Solutions, Health Savings Accounts Solutions and Learning Solutions. On behalf of global organizations and governments, the company delivers mission-critical, technology-led HR services and solutions that improve business processes across the employee journey to maximize business performance, while increasing employee satisfaction, engagement, and overall well-being. These solutions help empower millions of employees and span health, benefits, payroll, onboarding and learning administration, annual enrollment, wealth and retirement, HR, talent, and workforce management. Depending on the solution, the company generates revenue in a variety of ways.

Within its Benefits Solutions, the company principally generates revenue based on the number of employees and retirees it supports, as well as transactions generated by client life events, such as qualified domestic relations orders, Consolidated Omnibus Budget Reconciliation Act (COBRA) and Affordable Care Act (ACA) administration, which are charged on a per transaction basis. Within its HR and Payroll Solutions, the company generates revenue principally per client’s employee per period (month / year) pricing, with tiers to address periodic variations in client employee headcount. Within its Learning Solutions, the company generates revenue principally by transaction-based pricing per unit of production along with fixed monthly governance fees.

Government

The company’s Government solutions and services include Government Healthcare Solutions and Government Service Solutions that streamline delivery of government benefits and programs to constituents and families in need.

Government Healthcare Solutions

The company provides mission-critical program administration solutions for government healthcare programs with a range of innovative solutions, such as Medicaid management, provider services, Medicaid business intelligence, pharmacy benefits management, eligibility and enrollment support, customer contact services, application processing, premium billing, and case management solutions. In 2023 alone, the company processed 562 million claims. The company’s cloud-based Medicaid Suite is a modular software as a service (SaaS) solution for state Medicaid agencies to transform from a legacy Medicaid Management Information System (MMIS) to a digital, interoperable, and scalable Medicaid Enterprise System. The company’s case management solutions provide disease surveillance and outbreak management to make it easier to monitor, report and protect the health of communities globally. Both the U.S. and international governments depend on the company’s disease surveillance and outbreak case management solution to track public health metrics, including COVID-19, vitals, and birth defects, provide contact tracing and understand outbreak dynamics. These solutions help states, counties, and countries optimize their costs by streamlining access to care and improving patient health outcomes through population health management, while helping families in need by improving beneficiary support.

Government Service Solutions

With $99 billion disbursed annually, the company is a leader in government payment disbursements for federally sponsored programs, including Supplemental Nutrition Assistance Program (SNAP), and Women, Infant and Children (WIC), as well as government-initiated cash disbursements, such as child support and Unemployment Insurance (UI). The company delivers electronic payments for government services in 37 states, including 24 Electronic Benefit Transfer (EBT) programs, 13 EBT for WIC programs and 7 Electronic Child Care programs. In its closed-loop payments solution, the company generates revenue based on the number of cases or number of card holders. Within its open-loop payments solution, the company generates revenue based on interchange fees and spending on cards as a percentage of transactions.

The company also offers a broad set of child support services predominately to State Disbursement Units (SDUs), including processing and distributing payments, child support payment cards, childcare credentialing, and case management, among others, to help states comply with federal standards. Within child support solutions, the way the company generates revenue varies by state, but it is generally either per financial transaction, per call, fixed price, or for the development of systems.

Transportation

On behalf of government agencies and transportation authorities around the world, the company delivers solutions serving toll and fare collection, mobility and digital payments, violation and citation management, and photo enforcement that help streamline operations and increase revenue. With an expanded focus on sustainability and enhancing the quality of life for citizens and communities around the world, the company’s solutions help reduce congestion and greenhouse emissions, enhance public safety, and create seamless travel experiences for consumers throughout transportation ecosystems.

Road Usage Charging and Management Solutions

The company’s electronic tolling, urban congestion management and mileage-based user solutions help its clients get travelers to where they need to go while generating revenue for infrastructure improvements. The company’s solutions include vehicle passenger detection systems, electronic toll collection, automated license plate recognition and congestion management solutions. The company generates revenue based on a combination of fixed fee and transaction-based pricing. The transaction-based component can be per account per month, per notice mailed, per active account, per violations fees received, or per image-based transaction.

Transit Solutions

For train, bus, subway, metro and other transit travelers, the company helps make journeys more personalized and convenient while increasing fare collection for authorities and agencies. The company combines fare collection and intelligent mobility to provide clients with the added efficiency of a single point of management for all transit solutions. Within transit, the company primarily generates revenue via implementation of end projects (hardware and software, maintenance services, repair and sale of spare parts), and the building and operation of fare collection systems.

Curbside Management Solutions

The company delivers intelligent curbside management systems that simplify parking programs and deliver convenient and hassle-free experiences for drivers. The company’s curbside solutions include citation and permit administration, parking enforcement, and curbside demand management. The company generates revenue based on violations issued, payment processing transactions, collections activities or through a fixed fee for its services.

Public Safety Solutions

Public safety is a priority in every community, especially as budgets shrink and populations grow. The company provides data analytics, automated photo enforcement and other public safety solutions to make streets and communities safer. The company’s photo enforcement systems include red light, fixed and mobile speed, school bus, work zone, school zone, bus lane, high occupancy and other enforcement systems. The majority of the company’s contracts within this business are fixed fee based on the number of enforced locations.

Commercial Vehicles

The company provides computer-aided dispatch/automatic vehicle location technology to help clients manage their fleet operations.

Competition

The company’s competitors include large multinational service providers such as Accenture, Cognizant, TTEC and Teleperformance; traditional business process outsourcing companies such as Genpact, Wipro and EXL Services; human resource, payroll processing and human capital management providers such as Alight and Willis Towers Watson; healthcare-focused IT and service solutions providers such as Gainwell, Optum and Maximus; the U.S. Federal-focused government services providers such as Leidos; and transportation multi-nationals, such as TransCore, Thales, Cubic and Verra Mobility.

Sales and Marketing

The company markets and sells its business process solutions and services to both potential and existing clients through its global sales and business development teams. Additionally, the company has dedicated solution architects who work with clients to better understand their business requirements and tailor its standard solutions to meet their unique needs. The company’s clients include small and large commercial businesses across many industries, as well as public sector agencies and enterprises.

The company’s solutions help solve clients' business issues and help them achieve their desired business outcomes. The company leverages its broad portfolio of offerings and dedicated team of associates to package solutions that exactly meet clients’ needs, while taking a disciplined approach to pricing and contracting.

Intellectual Property

As of December 31, 2023, the company owned approximately 631 U.S. patents and have 7 pending applications. The company’s patent portfolio evolves as new patents are awarded to it and as older patents expire. These patents expire at various dates, generally 20 years from their original filing dates. In the United States, the company owns 55 registered trademarks, with two pending, reflecting the many businesses it participates in.

History

Conduent Incorporated was founded in 2016.