Genpact Stock

Genpact Limited operates as a global professional services company.

The company drives digital-led innovation and run digitally enabled intelligent operations for its clients, guided by its experience over time running thousands of processes for hundreds of Fortune Global 500 companies. The company serves clients in key industry verticals from more than 35 countries.

In 2022, the company continued to invest for long-term growth following a strategy focused on delivering differentiated, domain-led solutions in a focused set of geographies, industry verticals and service lines. The company continued to invest in its emerging service lines, including supply chain, sales and commercial, and risk, which aim to expand its influence to client buying centers beyond the chief financial officer where it has historically built its strongest relationships. Additionally, the company continued to focus on the learning and development of its employees to provide them with the critical skills needed for the future and to build their careers.

Many of the company’s client solutions are embedded with its Digital Smart Enterprise Processes (Digital SEPs), a patented and highly granular approach to recognize the critical factors that dramatically improve business performance to help drive client outcomes. The company’s Digital SEPs combine Lean Six Sigma methodologies – which reduce inefficiency and improve process quality – with advanced domain-specific digital technologies, drawing on its industry acumen, its expertise in Artificial Intelligence (AI) and experience-centric principles, and its deep understanding of how businesses run. Digital SEPs test the effectiveness of client processes using best-in-class benchmarks developed by mapping and analyzing millions of client transactions across thousands of end-to-end business processes. In this way, the company identifies opportunities for improving clients’ operations by applying its deep process knowledge and process-centric technologies to transform them.

Genpact Cora, the company’s AI-based platform, integrates its proprietary automation, analytics and AI technologies with those of its strategic partners into a unified offering. It draws insights from the company’s deep domain and operations expertise in its target industries and service lines to create analytics-based solutions that are focused on improving customer and user experience to accelerate clients’ digital transformations.

The company enables domain-led digital transformation for its clients through its Digital Operations Services and Data-Tech-AI Services.

Digital Operations Services

The company’s Digital Operations services embed digital, advanced analytics and cloud-based offerings into its business process outsourcing solutions where it transforms and runs its clients’ operations with an aim to achieve higher levels of end-to-end performance. These services allow enterprises to be more flexible and help them focus on high-value work to better compete in their industries. The company’s Digital Operations solutions also include certain IT services functions, including end-user computing support and infrastructure production support.

The company’s Enterprise360 intelligence platform enables its clients to harness the power of data and insights derived from running its clients' operations leveraging proprietary metrics and benchmarks from its Digital SEPs. This platform also uses AI for prescriptive actions to pinpoint transformation opportunities that can unlock operational excellence and growth.

Data-Tech-AI Services

The company’s Data-Tech-AI services focus on designing and building solutions that harness the power of digital technologies, data and advanced analytics, AI, and cloud-based software-as-a-service (SaaS) offerings to help transform its clients’ businesses and operations. Using human-centric design, it helps clients build new products and services, create digital workspaces, and drive customer, client, employee and partner engagement.

Service Offerings

The company offers the following professional services to its clients:

Core industry operations specific to its chosen industry verticals; and

Enterprise Services: CFO advisory, finance and accounting, supply chain, sourcing and procurement, sales and commercial, and environmental, social and governance services.

Core Industry Operations

The company helps its clients design, transform and run core enterprise operations specific to their industries. On the foundation of the company’s domain expertise embedded in its Digital SEP frameworks, it leverages digital technologies and specialized analytics to power clients' operations. The company provides core operations support across all of its chosen industry verticals.

Enterprise Services

CFO Advisory Services

The CFO advisory services include CFO organization design and set-up, such as CFO target operating model design and working capital improvement solutions; operational finance transformation, such as procure-to-pay optimization and period close optimization; financial planning and analysis transformation, such as planning, budgeting and forecasting transformation, business intelligence systems and advanced visualization tool design and implementation; digital transformation, including design, configuration and implementation of finance IT architecture, intelligent automation, including intelligent workflow orchestration and cloud migrations; analytics solutions, such as data strategy and governance, operational reporting and financial data lake design and implementation; and carve-outs and post-merger integration services, including transactional due diligence.

Finance and Accounting Services

The company is one of the world’s premier providers of finance and accounting services. Its services in this area include:

Accounts Payable: Document management, invoice processing, approval and resolution management, and travel and expense processing;

Invoice-to-Cash: Customer master data management, credit and contract management, fulfillment, billing, collections, and dispute management services;

Record to Report: Accounting, treasury, tax services, product cost accounting, and closing and reporting, including SEC and regulatory reporting;

Financial Planning and Analysis: Budgeting, forecasting, and business performance reporting; and

Enterprise Risk and Compliance: Operational risk and controls across a wide range of regulatory environments.

Supply Chain, Sourcing and Procurement and Sales & Commercial Services

Supply Chain: The company offers advisory services, adoption of digital and analytics tools and technology, and services to achieve supply chain resiliency and sustainability across the value chain (plan, source, make, deliver, and after-sales).

Sourcing and Procurement: The company offers advisory and other services across the procurement value chain, including direct and indirect strategic sourcing, responsible sourcing, category management, spend analytics, procurement operations and master data management.

Sales and Commercial: The company drives growth and experience for its clients by transforming and running the end-to-end sales lifecycle for its clients through services, such as campaign management, lead generation, qualification and deductions. The company also provides services in the areas of partner management and commercial operations, such as pricing and promotion optimization, and B2B customer experience, including order management, deductions and dispute management.

Environmental, Social and Governance Services

The company offers a range of solutions to help its clients meet their sustainability objectives, environmental, social and governance (ESG) regulatory requirements or voluntary commitments. The company’s services in this area include advisory, data management & analytics, carbon accounting, responsible sourcing, human rights assessment, sustainability diligence, ESG reporting and limited assurance for ESG reporting.

Industries

The company works with clients across its chosen industry verticals, which represent areas in which it has deep industry acumen. The company’s chosen industry verticals, described in more detail below, are grouped within its three reportable segments, namely: Financial Services, Consumer and Healthcare, and High Tech and Manufacturing.

Organizing the company’s business by industry verticals allows it to leverage its deep domain knowledge specific to its chosen industries and create, replicate and standardize innovative solutions for clients in the same industries. In addition to the company’s professional services, such as CFO advisory, finance and accounting, and supply chain, sourcing and procurement, that are available to clients across its verticals, it offers core industry-specific services to clients in select verticals. These services are embedded where possible with industry-relevant digital and analytics tools that leverage AI and automation to drive enhanced benefits and customer experience.

Financial Services

This segment covers services it provides to clients in the banking, capital markets and insurance sectors. The company’s banking and capital markets clients include retail, investment and commercial banks, mortgage lenders, equipment and lease financing providers, fintech companies, payment providers, wealth and asset management firms, broker/dealers, exchanges, auto finance providers, clearing and settlement organizations, renewable energy lenders and other financial services companies. The company’s core operations services for these clients include retail customer onboarding, customer service, collections, loan and payment operations, customer onboarding, commercial loan servicing, equipment and auto loan servicing, mortgage origination and servicing, compliance services, reporting and monitoring services and wealth management operations support. The company provides financial crime and risk management services in areas, such as fraud and dispute management, anti-money laundering, transaction monitoring, KYC and due diligence, sanctions screening, negative media monitoring and platform implementation. The company also provides end-to-end information technology services, application development and maintenance, cloud hosting, post-trade support, managed services and consulting.

The company’s insurance clients include traditional insurers, brokers, reinsurers and insurtech companies operating across property and casualty, specialty, life, annuity, disability and employee benefits lines of business. The company’s core operations services for these clients span the lifecycle of insurance processes, including underwriting support, new business processing, policy administration, customer service, claims management, catastrophe modeling and actuarial services.

Consumer and Healthcare

This segment covers services it provides to clients in the consumer goods, retail, life sciences and healthcare sectors. The company’s consumer goods and retail clients include companies in the food and beverage, household goods, consumer health and beauty and apparel industries, as well as grocery chains and general and specialty retailers. The core operations services the company provides to these clients include demand generation, sensing and planning, supply chain planning and management, pricing and trade promotion management, deduction recovery, order management, digital commerce, customer experience and risk management.

The company’s life sciences and healthcare clients include pharmaceutical, medical technology, medical device and biotechnology companies, as well as retail pharmacies, distributors, diagnostic labs, healthcare payers (health insurers) and providers, and pharmacy benefit managers. The company’s core operations services for life sciences clients include regulatory affairs services, such as lifecycle management, regulatory operations, Chemistry Manufacturing Controls compliance and regulatory information management. The company’s services for healthcare clients include managing the end-to-end lifecycle of a claim, from claims processing and adjudication to claims recovery and payment integrity.

High Tech and Manufacturing

This segment covers services it provides to clients in the high tech, manufacturing and services sectors. The company’s clients in the high tech industry vertical include companies in the information and digital technology, software, digital platform, electronics, semiconductor, and enterprise technology sectors. The core operations services the company provides to these clients include industry-specific solutions for trust and safety, advertising sales support, data engineering, user experience, AI, machine learning, intelligent automation, order management, supply chain management, digital content management and risk management.

The company’s manufacturing and services clients include companies in the aerospace, automotive, energy, manufacturing, transportation and logistics, media, publishing and hospitality sectors. The company’s core operations solutions for these clients include industry-specific solutions for supply chain management, direct and indirect procurement, logistics services, field services, aftermarket services support, industrial asset optimization and engineering services.

Clients

The company serves more than 800 clients across many industries and geographies. The company’s clients include some of the biggest brands in the world, many of which are leaders in their industries, including about one fifth of the Fortune Global 500.

Sales and Marketing

The company markets its services to both existing and potential clients through its business development team. Like the company’s client portfolio, members of this team are based around the globe.

Global Delivery

The company serves its clients using its global network of more than 80 delivery centers in more than 20 countries. The company has delivery centers in Australia, Brazil, Bulgaria, China, Costa Rica, Egypt, Germany, Guatemala, Hungary, India, Israel, Italy, Japan, Malaysia, Mexico, the Netherlands, the Philippines, Poland, Portugal, Romania, South Africa, Thailand, the United Kingdom and the United States. The company also has many employees in these and additional countries, such as Canada, Ireland, Singapore, Spain and Turkey, who work with its clients either onsite or virtually, which offers flexibility for both clients and employees.

Service Delivery Model

The company seeks to be a seamless extension of its clients’ operations. To that end, the company developed the Genpact Virtual Captive service delivery model, in which it creates a virtual extension of its clients’ teams and environments.

Regulation

Related laws and regulations govern the company’s direct marketing activities and its use of personal information for direct marketing, including the Telemarketing and Consumer Fraud and Abuse Prevention Act, Telemarketing Sales Rule, Telephone Consumer Protection Act and rules promulgated by the Federal Communications Commission, and CAN-SPAM Act.

In the United States, the company is either directly subject to, or contractually required to comply or facilitate its clients’ compliance with, laws and regulations arising out of it works for clients operating there, especially in the area of banking, financial services and insurance, such as the Gramm-Leach-Bliley Act, the Fair Credit Reporting Act, the Fair and Accurate Credit Transactions Act, the Right to Financial Privacy Act, the Bank Secrecy Act, the USA PATRIOT Act, the Bank Service Company Act, the Home Owners Loan Act, the Electronic Funds Transfer Act, the Equal Credit Opportunity Act, and regulation by the U.S. agencies, such as the Securities and Exchange Commission (the SEC), the Federal Reserve, the Federal Deposit Insurance Corporation, the National Credit Union Administration, the Commodity Futures Trading Commission, the Federal Financial Institutions Examination Council, the Office of the Comptroller of the Currency, and the Consumer Financial Protection Bureau.

Because of the company’s debt collections work in the United States, it is also regulated by laws, such as the Truth in Lending Act, the Fair Credit Billing Act, the Fair Debt Collection Practices Act, the Telephone Consumer Protection Act and related regulations.

In the United States, the company is subject to laws and regulations governing foreign trade, such as export control, customs and sanctions regulations maintained by government bodies, such as the Commerce Department’s Bureau of Industry and Security, the Treasury Department’s Office of Foreign Assets Control, and the Homeland Security Department’s Bureau of Customs and Border Protection.

As a Bermuda company, the company is also subject to regulation in Bermuda. Among other things, the company must comply with the provisions of the Companies Act 1981 of Bermuda, as amended, regulating the declaration and payment of dividends and the making of distributions from contributed surplus. The company is classified as a non-resident of Bermuda for exchange control purposes by the Bermuda Monetary Authority.

Bermuda has economic substance requirements pursuant to the Economic Substance Act 2018, as amended, and the regulations proffered thereunder, which require the company to have adequate economic substance in Bermuda in relation to certain of its activities.

Intellectual Property

As of December 31, 2022, the company had a portfolio of more than 50 patents and pending patent applications globally. Additionally, it has approximately 200 trademarks registered in various jurisdictions.

History

Genpact Limited was founded in 1997. The company was incorporated in Bermuda in 2007.