Quadient Stock

Quadient S.A. provides digital communications, shipping and mail solutions worldwide.

The company provides the advanced solutions for physical mail processing (mailing systems and folders-inserters), digital communications management (customer communications management and data quality applications), and supply chain and e-commerce process optimization (from point of sale to delivery, including associated tracking services).

Divisions

In 2018, the company was organized around three divisions: Enterprise Digital Solutions, Neopost Shipping, and SME Solutions.

Enterprise Digital Solutions division

This division offers digital communications solutions and data quality software.

Customers

Customers of this division are primarily large accounts in vertical markets, such as banks or insurance companies and print service providers. This division also started to develop into new vertical markets, including in utilities, telcos and governments.

Customer Communications Management

This division offers solutions that allow a company to co-ordinate and harmonize all of their customer communication across different departments (sales, marketing, accounting, etc.), while adapting to each department’s specific needs.

The Inspire software facilitates the creation and management of their transactional or marketing communication documents regardless of the medium and the channel used (physical mail, email, fax, text messages, Websites, social networks, etc.).

Data Quality

In data quality, this division markets software, which enables companies to collect, manage and update accurate address databases in real time. Enterprise Digital Solutions division also offers master data management solutions capable of creating a single database where all essential data used by the different departments of the company are stored.

In January 2019, the company proceeded with the divestment of Satori Software to Thompson Street Capital Partners, the owner of BCC Software, a provider of postal management software in the Americas based in Rochester, New York.

In February 2019, the company proceeded with the divestment of Human Inference to EDM Media Group, a major data-driven marketing strategy provider based in Nieuwegein, in the Netherlands.

Following these divestments, the company has stepped out of data quality.

Neopost Shipping division

This division markets a range of products and solutions, which facilitates the entire supply-chain and e-commerce operation, such as automated parcel creation, preparation of shipments, data capture to allow track and trace and management of parcel delivery and returns, primarily in the ‘last-mile’ management, with the development of parcel lockers.

Customers

This division’s customers are primarily retailers, e-retailers, shippers, logistics operators, postal authorities and carriers.

Software Solutions

This division’s multi-carrier shipping platforms streamline fulfillment, generate labels, and create transport documents. Available in stand-alone solutions, interfacing with existing information systems or integrated with e-commerce platforms, these solutions adjust to the needs and volumes handled by retailers and online retailers.

This division also offers online and mobile solutions based on electronic data interchange, radio frequency identification, or bar code data capture technologies to track and locate mail pieces and register proof of delivery.

Parcel Lockers

Parcel lockers are an automated locker system that stores packages for consumer retrieval and returns if need be. Automated parcel lockers eliminates the need for multiple deliveries and re-delivery attempts and reduces the risk of lost packages, hence respecting delivery deadlines and lowering CO2 emissions. This division is developing parcel lockers in France, Japan, Australia and the United States.

CVP-500

The automated packing solution CVP-500 addresses the specific needs of e-commerce. The system builds fit-to-size packages that reduce package volume approximately 50%, saving on cardboard consumption and eliminating the need for void fill.

SME Solutions division

This division includes the legacy business of the company related to mail solutions and graphics activities, as well as the new activities in digital communications and shipping solutions.

Customers

This division’s customers are mainly small and medium sized enterprises across all industry sectors.

Postal Authorities’ Role

Postal authorities govern production, distribution and maintenance of franking machines.

Mail Solutions

The company supplies equipment, software and services to cover all steps in the incoming and outgoing mail handling chain. It provides important advice and training in organizing mailroom, according to each customer’s particular needs.

The company offers a range of folders/inserters for the office, mailroom and mail center segments. These systems, supplemented with software to interface with databases, make it possible to publish, prepare for insertion, combine and route documents (pay slips, invoices, and marketing mail shots). The company also offers maintenance on these systems.

Furthermore, the company offers mailing systems, which combine franking machines, franking management software solutions, accessories like postal scales, ink cartridges and other supplies to operate them. The company offers maintenance of its equipment (which might be remote) and the update of postal tariffs.

Finally, the company markets customized financing solutions for all equipment and services, which it sells, as well as long-term rentals in countries where regulation makes it mandatory, i.e. France for the entire franking machine, the United States and Canada for the meter. The company also has a financial service called postage financing.

Graphic Activities

The company also distributes a range of equipment for print finishing, such as guillotines, binding machines, laminating machines, paper folding machines for any type of format. These graphics solutions are available primarily in the Nordic countries and in Australia.

Digital and Shipping Solutions

Software developed by the two divisions (Enterprise Digital Solutions and Neopost Shipping) are adapted to the requirements of small and medium sized enterprises and are marketed in a client server mode or a software as a service mode using the cloud. The company also calls upon partners to create specific solutions like hybrid mail solutions.

Strategy

The company intends to reinvest in its generative legacy mail related solutions offering; focus on four major solutions, including mail related solutions, as well as business process automation, customer experience management and parcel locker solutions, in two main geographies, including North America and main European countries; seize bolt-on acquisition opportunities, which together with organic growth in selected business segments, would contribute to scale up the group’s major offers; streamline the company’s organization to run the major operations in a more efficient and integrated way; and either grow, improve or divest the company’s additional operations by no later than 2022.

Distribution

The company has wholly owned subsidiaries and branches in 29 countries, such as Australia, Austria, Belgium, Brazil, Canada, China, the Czech Republic, Denmark, Finland, France, Germany, Hungary, India, Ireland, Italy, Japan, Luxembourg, Mexico, the Netherlands, Norway, New Zealand, Poland, Singapore, Spain, Sweden, Switzerland, Taiwan, the United Kingdom, and the United States.

The company also has a network of local distributors in approximately 60 countries in addition to the countries covered by its subsidiaries. These distributors are independent, primarily dedicated to the company’s products and have signed long-term distribution contracts with the company.

History

The company was founded in 1924. The company was formerly known as Neopost S.A. and changed its name to Quadient S.A. in 2019.